Returns
Holiday Return Policy:
for orders purchased between November 1 and December 31, 2024, we will honor an extended returns timeframe, offering a full refund through January 31, 2025.
To initiate a return, visit our returns portal at https://t3micro.com/apps/returns
Return Policy
We offer returns within 30 days of purchase for a full refund. Products must be returned in new condition. We are unable to accept returns on products that have been damaged as a result of misuse. We do not accept returns on replacement parts. We do not accept returns on items noted as Final Sale. We do not process product exchanges. We do not accept returns on orders that exceed the 30-day return policy. Gift sets and Switch Kit sets must be returned in full to be eligible for a refund We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Returns sent without prior authorization will be discarded. T3 Micro is neither liable nor responsible for returns sent without prior authorization and/or the return of non-T3 items, so all non-T3 items will be discarded"
Please allow approximately 1-2 weeks for return processing. You will receive a refund notification via email when your return has been processed. Once processed, please allow 3-5 business days for the refund to apply to your original form of payment.
Excluded from Returns
- Final Sale items are not eligible for return.
- Replacement Parts are not eligible for return.
- We are unable to accept returns on products that have been damaged as a result of misuse.
- We are unable to accept returns on products purchased from retailers. Only products purchased on T3Micro.com may be returned.
- We are unable to accept returns on gift sets that are not returned in full.
How do I initiate a return?
To initiate a return, visit our returns portal at https://t3micro.com/apps/returns
within 30 days of receiving your order. Enter your order number and email address to start the return process.
Which items are eligible for return?
You can return any items that are not marked as "final sale." During the return process, you will be able to select the items you wish to return from your order. Additionally, you will receive three emails tracking the return statuses:
- Return Request: This email provides information related to your return request.
- Return on its way: This email notifies you that your return package is currently in transit to the return location.
- Return delivered to warehouse: This email informs you that your return package has been delivered to the return location.
Do I need to return the GWP I received with my order?
If you return an item that came with a free gift and you don't return the free gift – don't worry. We'll reimburse you for the returned item, minus the value of the free gift. To receive your full refund, return the GWP alongside the products ordered.
What is the extended holiday return policy?
For orders purchased between November 1 and December 31, 2024, we will honor an extended returns timeframe, offering a full refund through January 31, 2025.
How do I ship my return?
You have two options for shipping your return:
- FedEx Label: You can choose to use a FedEx label provided by T3. A shipping fee of $13.50 will be deducted from your refund.
- Own Shipping Method: You can use your own shipping method at your own cost. Ensure that you keep the tracking information for your records.
Is there a fee for using the FedEx return label?
Yes, if you use the FedEx return label provided by T3, a shipping fee of $13.50 will be applied and deducted from your refund.
What should I do if my item is marked as "final sale"?
Items marked as "final sale" are not eligible for return. Please refer to the product page or your order details to check the return eligibility of your items.
How will I receive my refund?
Once we receive and inspect your returned item, we will process your refund to the same payment method used at the time of purchase. Please allow some time for the refund to appear on your statement, depending on your payment provider.
How long does it take to process a return?
After we receive your returned item, it typically takes 1-2 weeks to inspect and process the return. You will receive an email notification once your refund has been issued.
Can I exchange an item?
Our current system does not support direct exchanges. You can return the unwanted item and place a new order for the desired item.
What if I encounter issues with the return portal?
If you experience any issues with the return portal, please contact our customer support team for assistance. We are here to help ensure a smooth return process.
What if I need help with my return?
If you have any questions or need assistance with your return, please contact our customer support team. We are available to help you with any concerns you may have.
Warranty Claim
If you are experiencing an issue with your product and would like to obtain service under warranty, please submit a Warranty Claim. Our Customer Service team will respond to your request within two business days.
Did we answer your question? If not, please contact us.
