Returns
To initiate a return, visit our returns portal at https://t3micro.com/apps/returns
What is the extended holiday return policy?
For orders purchased between November 1 and December 31, 2025, we will honor an extended returns timeframe, offering a full refund through January 31, 2026.
Return Policy
We offer returns within 30 days of purchase for a full refund (less the $13.50 prepaid label fee should you choose this option). We offer returns within 30 days of purchase for a full refund. Products must be returned in new condition. We are unable to accept returns on products that have been damaged as a result of misuse. We do not accept returns on replacement parts or items noted as Final Sale. We do not process product exchanges or returns on orders that exceed the 30-day return policy. Gift sets and Switch Kit sets must be returned in full to be eligible for a refund. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Returns sent without prior authorization will be discarded. T3 Micro is not responsible for unauthorized returns or the return of non-T3 items, which will be discarded.
Please allow approximately 1-2 weeks for return processing. You will receive a refund notification via email when your return has been processed. Once processed, please allow 3-5 business days for the refund to apply to your original form of payment.
Excluded from Returns
- Final Sale items are not eligible for return.
- Replacement Parts are not eligible for return.
- ShipInsure is not eligible for a refund.
- Products damaged as a result of misuse are not eligible for return.
- Products purchased from retailers are not eligible for return. Only products purchased on T3Micro.com may be returned.
- Gift sets not returned in full are not eligible for return.
How do I initiate a return?
To initiate a return, visit our returns portal at https://t3micro.com/apps/returns within 30 days of receiving your order. Enter your order number and email address to start the process.
Which items are eligible for return?
You can return any items not marked as "final sale." During the process, you will be able to select the items you wish to return. You will also receive three emails tracking the statuses:
- Return Request: Information related to your request.
- Return on its way: Notification that your package is in transit.
- Return delivered to warehouse: Confirmation that your package has been delivered.
Do I need to return the GWP I received with my order?
If you return an item that came with a free gift but don’t return the gift, we’ll reimburse you for the item minus the value of the gift. To receive your full refund, return the GWP alongside the products ordered.
How do I ship my return?
You have two options:
- UPS Label: Use a UPS label provided by T3. A fee of $13.50 will be deducted from your refund.
- Own Shipping Method: Ship with your own carrier at your own cost. Keep tracking information for your records.
Is there a fee for using the UPS return label?
Yes, if you use the UPS label provided by T3, a $13.50 fee will be deducted from your refund.
What should I do if my item is marked as "final sale"?
Items marked as "final sale" are not eligible for return. Please refer to the product page or your order details to confirm eligibility.
How will I receive my refund?
Once we receive and inspect your return, we will refund the original payment method. Processing time depends on your payment provider.
How long does it take to process a return?
After receiving your item, it usually takes 1-2 weeks to process. You will be notified by email once your refund has been issued.
Can I exchange an item?
No, exchanges are not supported. Please return the unwanted item and place a new order.
What if I encounter issues with the return portal?
If you experience issues with the portal, please contact our support team for assistance.
What if I need help with my return?
For questions or assistance, please contact our support team. We are here to help.
Warranty Claim
If you are experiencing an issue and would like to obtain service under warranty, please submit a Warranty Claim. Our Customer Service team will respond within two business days.
Did we answer your question? If not, please contact us.
