Orders
A: Because we want to get your T3 tools to you ASAP, we are unable to cancel or make changes to an order once it has been submitted. If you aren’t completely satisfied with your T3 product, don’t worry. We offer free returns within 30 days of purchase for a full refund.
A: If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is still received, please contact us at (866) 376-8880 or contact your financial institution for further assistance.
A: We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. When you enter your personal information on our website, we use encryption technology to protect your information as it is transmitted to us.
If for any reason you are not comfortable shopping online, please feel free to place your order with us directly by calling (866) 376-8880.
A: We currently do not ship to Canada, or Hawaii, Puerto Rico, Alaska, and other US Territories. If you are interested in shipping to an address outside of the 48 contiguous United States, please visit one of our authorized online retailers.
A: Orders must be received by 10am PST Monday - Friday to be processed the same day. Orders received after 10am PST on Friday or over the weekend will be processed Monday morning. Orders received on major holidays will be processed the following business day.
A: When your order ships, you will receive a shipping confirmation via email with your tracking number and a link to view the status of your shipment. If you have any other questions, please contact us at (866) 376-8880 or support@t3micro.com.
A: Please contact our support team at support@t3micro.com. We'll be sure to file a claim for your shipment and see what options are available to make things right. Claims related to damaged or missing shipments must be filed within the first 30 days of receipt to be considered. T3 cannot be held responsible for any missing or damaged products if we are not notified within this time period.
A: Free ground shipping only applies to US orders that meet the $100 threshold.
A: It typically takes 4-5 business days for your return to reach our warehouse. Refunds can take up to 3-7 business days to hit your account once the refund is issued to your original payment method.
