FAQs

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Prefer to talk by phone? 866.376.8880 Mon-Fri 8 am - 4 pm PST

ORDER
Can I cancel my order after placing it, and if so, how do I proceed?
How much does domestic shipping cost?
Is it possible to change my delivery address after placing an order?
PAYMENT
What payment methods do you accept for online purchases?
Can I pay in installments or split my payment?
Will I receive an order confirmation for my purchase?
RETURNS
What is the Holiday return policy?
How do I return a product if I am not satisfied with my purchase?
How long does it take to process a refund after a return?
Can I exchange a product for a different size or color?
ACCOUNT
Do I need to create an account to place an order?
How do I reset my account password?
Can I update my email address or other account details?
PRODUCTS
Are all products in stock?
How can I find more information about a product?
Do you offer gift wrapping or special packaging?
SHIPPING
When is the last day to order to receive my items by Christmas?
Do you ship internationally?
How can I track my shipment?
What should I do if my package is delayed or lost?
TECHNICAL SUPPORT
I am having trouble accessing the website. What should I do?
How do I report a bug or technical issue?
Is my personal information secure on your website?