FAQs
Prefer to talk by phone? 866.376.8880 Mon-Fri 8 am - 4 pm PST
Unfortunately, once an order has been placed, we’re unable to cancel it. We begin processing orders immediately to ensure fast delivery, so changes or cancellations aren’t possible.
Can I cancel my order after placing it, and if so, how do I proceed?
Unfortunately, once an order has been placed, we’re unable to cancel it. We begin processing orders immediately to ensure fast delivery, so changes or cancellations aren’t possible.
Domestic shipping has a flat rate of $8.99. Shipping is free for orders over $99.99
How much does domestic shipping cost?
Domestic shipping has a flat rate of $8.99. Shipping is free for orders over $99.99
Unfortunately, we’re unable to change the delivery address once an order has been placed. Orders begin processing right away, so modifications aren’t possible.
Is it possible to change my delivery address after placing an order?
Unfortunately, we’re unable to change the delivery address once an order has been placed. Orders begin processing right away, so modifications aren’t possible.
We accept all major credit cards, debit cards, and PayPal.
What payment methods do you accept for online purchases?
We accept all major credit cards, debit cards, and PayPal.
Some credit cards allow installment payments for qualified customers, depending on your bank’s policies. Please check with your bank or payment provider to confirm eligibility and terms. We also offer installment options through Shop Pay and Afterpay for qualified individuals.
Can I pay in installments or split my payment?
Some credit cards allow installment payments for qualified customers, depending on your bank’s policies. Please check with your bank or payment provider to confirm eligibility and terms. We also offer installment options through Shop Pay and Afterpay for qualified individuals.
Yes, we send an electronic confirmation to your email address once your payment is processed. If you do not receive it, please check your spam folder or contact us for assistance.
Will I receive an order confirmation for my purchase?
Yes, we send an electronic confirmation to your email address once your payment is processed. If you do not receive it, please check your spam folder or contact us for assistance.
For orders purchased between November 1 and December 31, 2025, we will honor an extended returns timeframe, offering a full refund through January 31, 2026.
What is the Holiday return policy?
For orders purchased between November 1 and December 31, 2025, we will honor an extended returns timeframe, offering a full refund through January 31, 2026.
We offer returns within 30 days of purchase for a full refund. Products must be returned in new condition. We are unable to accept returns on products that have been damaged as a result of misuse. We do not accept returns on replacement parts or items noted as Final Sale. We do not process product exchanges or returns on orders that exceed the 30-day return policy. Gift sets and Switch Kit sets must be returned in full to be eligible for a refund. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Returns sent without prior authorization will be discarded. T3 Micro is not responsible for unauthorized returns or the return of non-T3 items, which will be discarded.
How do I return a product if I am not satisfied with my purchase?
We offer returns within 30 days of purchase for a full refund. Products must be returned in new condition. We are unable to accept returns on products that have been damaged as a result of misuse. We do not accept returns on replacement parts or items noted as Final Sale. We do not process product exchanges or returns on orders that exceed the 30-day return policy. Gift sets and Switch Kit sets must be returned in full to be eligible for a refund. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Returns sent without prior authorization will be discarded. T3 Micro is not responsible for unauthorized returns or the return of non-T3 items, which will be discarded.
Refunds are processed within 3 to 5 business days after we receive and inspect the returned product. The time it takes for the refund to appear in your account may vary depending on your payment provider.
How long does it take to process a refund after a return?
Refunds are processed within 3 to 5 business days after we receive and inspect the returned product. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Unfortunately, we’re not able to offer direct exchanges. If you need a different size or color, we recommend returning the original item and repurchasing the correct one.
Can I exchange a product for a different size or color?
Unfortunately, we’re not able to offer direct exchanges. If you need a different size or color, we recommend returning the original item and repurchasing the correct one.
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your information more easily.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your information more easily.
Click on 'Forgot password?' on the login page and follow the instructions to reset your password. If you need further assistance, contact our support team.
How do I reset my account password?
Click on 'Forgot password?' on the login page and follow the instructions to reset your password. If you need further assistance, contact our support team.
Yes, log in to your account and go to the account settings section to update your personal information.
Can I update my email address or other account details?
Yes, log in to your account and go to the account settings section to update your personal information.
Product availability is shown on each product page. If an item is out of stock, you can sign up to be notified when it becomes available again.
Are all products in stock?
Product availability is shown on each product page. If an item is out of stock, you can sign up to be notified when it becomes available again.
Each product page contains detailed descriptions, specifications, and customer reviews. If you need more information, contact our support team at Support@t3micro.com
How can I find more information about a product?
Each product page contains detailed descriptions, specifications, and customer reviews. If you need more information, contact our support team at Support@t3micro.com
Unfortunately, we don’t offer gift wrapping or special packaging at this time.
Do you offer gift wrapping or special packaging?
Unfortunately, we don’t offer gift wrapping or special packaging at this time.
To receive your items by Christmas, please place your order by 12/14 for Ground shipping or 12/19 for Expedited shipping.
When is the last day to order to receive my items by Christmas?
To receive your items by Christmas, please place your order by 12/14 for Ground shipping or 12/19 for Expedited shipping.
No, we currently do not offer international shipping.
Do you ship internationally?
No, we currently do not offer international shipping.
Once your order is shipped, you will receive a tracking number by email. Use this number to track your shipment on the carrier's website.
How can I track my shipment?
Once your order is shipped, you will receive a tracking number by email. Use this number to track your shipment on the carrier's website.
If your package is delayed or lost, please contact our support team at Support@t3micro.com with your order number. We will investigate and assist you in resolving the issue.
What should I do if my package is delayed or lost?
If your package is delayed or lost, please contact our support team at Support@t3micro.com with your order number. We will investigate and assist you in resolving the issue.
Try clearing your browser cache and cookies or using a different browser. If the problem persists, contact our technical support team.
I am having trouble accessing the website. What should I do?
Try clearing your browser cache and cookies or using a different browser. If the problem persists, contact our technical support team.
Please send a detailed description of the issue to Support@t3micro.com Include screenshots if possible.
How do I report a bug or technical issue?
Please send a detailed description of the issue to Support@t3micro.com Include screenshots if possible.
Yes, we use industry-standard security measures to protect your data. For more information, see our Privacy Policy.
Is my personal information secure on your website?
Yes, we use industry-standard security measures to protect your data. For more information, see our Privacy Policy.